課程大綱
1 流程概述，價值流，與業務服務
2 業務流程，流程分類框架，與工作坊
2.1 企業架構核心圖
2.2 BPMN（業務流程模型與標記法） 流程圖
3 流程與服務的自動化
4 流程案例——全球 50 大 ICT 公司流程管理變革
5 數位化轉型案例——全球 50 大 ICT 公司數位化流程與 IT
《 課程簡介 -- English 》
The modern enterprise is a vast entity, comprising a myriad of components, process and technologies.
Understanding how all these different facets interact is key to harnessing their potential, and
business process management (BPM) refers to the discovery, modeling, analysis and optimization efforts
for processes. An extensive and growing discipline, it utilizes standardized process modelling and
encompasses a variety of standards, frameworks, and increasingly sophisticated technologies.
This course will introduce the ideas behind Business Process Management, and demonstrate how a firm
can begin the process of process management
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